Política de envío
SAGA FORESTAL SL
Last updated: August 30, 2026
At SAGA FORESTAL SL, we strive to offer a safe, transparent, and efficient transport service for all our biomass and heating products (wood pellets, firewood, and related products). Below, we detail the conditions, delivery times, and costs applicable to shipments made through our online store, sagaforestalpellets.es .
1. GEOGRAPHIC SCOPE OF COVERAGE
We regularly ship to all of mainland Spain .
✦ Balearic Islands, Canary Islands, Ceuta, and Melilla: Due to the volume and weight of our products (pallets and bags of biomass), shipments to these areas require special logistics management. If you wish to place an order for delivery outside the Iberian Peninsula, please contact our customer service department at info@sagaforestalpellets.es beforehand to assess feasibility and provide you with a personalized quote.
2. PROCESSING TIMES AND DELIVERY DEADLINES
The total time from when you make the purchase until you receive the product at your home consists of the processing time (preparation in warehouse) and the transit time (transport).
| Parameter | Detail / Duration |
| Order cut-off time | 17:00 CET (Peninsular Time). Orders confirmed after this time will be processed the next business day. |
| Days of preparation and departure | Monday to Friday (excluding national and local holidays in the province of Soria). |
| Handling time | 1 to 2 business days. |
| Transit - 15 kg bags and package format | 3 to 5 business days. |
| Transit - Full pallets (Pellets / Firewood) | 5 to 7 business days. |
3. SPECIAL DELIVERY CONDITIONS FOR FULL PALLETS
Shipments of full pallets of pellets or firewood are made through transport agencies specializing in heavy and bulky goods: ✦ Means of transport: Delivery is made by truck equipped with a lifting platform and manual pallet jack.
✦ Delivery Point: Delivery will be made at street level or at the entrance of the property/home accessible to the transport vehicle. The carrier is not obligated to bring the pallet inside the home, garages, storage rooms, or carry it up stairs.
✦ Accessibility: It is the customer's responsibility to ensure that the access road to the delivery address is passable and suitable for the circulation and maneuvering of large delivery trucks. If there are any access restrictions (pedestrian streets, narrow turns, weight limitations), the customer must notify us before shipment.
4. SHIPPING COSTS
Shipping costs are calculated transparently on the checkout screen before you confirm your order, based on the total weight of the merchandise, the volume, and the destination postal code.
✦ No hidden costs: The final price shown in the shopping cart includes all applicable taxes and shipping costs. There will be no surprise additional charges upon delivery.
5. ORDER TRACKING
Once your order has been prepared and leaves our facilities: ✦ You will receive a shipping confirmation email which will include the name of the assigned transport company and its corresponding tracking number ( Tracking ID ).
✦ Through this link or the carrier's portal, you can check the real-time status of your shipment at any time.
6. RECEIPT OF GOODS AND TRANSPORT INCIDENTS
It is essential to check the condition of the package or pallet at the exact time of delivery: ✦ Visible damage to the packaging or merchandise: If upon receiving the order you detect breaks in the bags, the pallet is disassembled or any visible damage caused during transport, you must record it in detail on the delivery note of the delivery person (physical or digital) and indicate "Damaged merchandise" .
✦ Store notification: Please contact us within 48 hours of receipt by sending an email to info@sagaforestalpellets.es attaching photographs of the order status, the delivery note with the reservation noted, and the package labels.
✦ Lost or delayed shipment: If the estimated delivery time has passed and you have not received your order or tracking updates, please contact us immediately to open an investigation with the shipping agency.
7. INCORRECT DELIVERY ADDRESS OR CUSTOMER ERRORS
Please ensure you enter your complete and correct shipping address when placing your order. If an order cannot be delivered due to an incomplete or incorrect address, or the recipient's repeated absence after standard delivery attempts, the customer will be responsible for any additional reshipping or return shipping costs.
8. CONTACT INFORMATION AND COMPANY DETAILS
For any questions or queries regarding the shipment of your order, you can contact our customer service team: ✦ Company Name: SAGA FORESTAL SL
✦ NIF / CIF: B42149286
✦ Tax Address and Home Address: Calle San Lorenzo, 10, 42157 Covaleda (Soria), Spain
✦ Customer service phone number: +34 691 279 866
✦ Support email: info@sagaforestalpellets.es
✦ Customer service hours: Monday to Friday from 09:00 to 18:00 (Peninsular Time)